Refund policy

Kisetto refunds any purchase you haven’t downloaded yet, within 14 days. Any item that’s broken or not as described is refunded whenever you find out.

Your 14-day right (EU and UK)

Under EU and UK law you can normally cancel an online purchase within 14 days. For digital downloads, that right ends once you start the download, if you agreed to that at checkout. Kisetto’s checkout asks for that agreement, so the item is ready for you straight away.

When we refund

Situation	Refund
You haven’t downloaded the item yet, and it’s within 14 days of buying	Yes, no questions asked
The files won’t download, won’t open, or are missing parts	Yes, if we or the creator can’t fix it within 7 days
The item isn’t as described, including not fitting a base it lists	Yes
You bought the same item twice	Yes, for the extra purchase
It doesn’t fit a base the item doesn’t list	No, but we’re happy to help you find one that does
You changed your mind after downloading	No

How to ask

Email hello@kisetto.com with the item name and the email on your receipt, and tell us what’s wrong. We reply within 3 working days. Refunds go back to the card you paid with, usually within 5 to 10 days. A refunded item leaves your closet.

If you dispute a payment with your card company instead, the item is removed from your closet while the dispute is open.